Last updated: 2026-05-07
1. Acceptance of terms
This document governs the use of the Agent8Ai Organization platform accessible at agent8ai.es. Use of the service implies full and unreserved acceptance of these Terms and Conditions.
2. Provider identity
The service is marketed and billed by:
- Legal name: Muse Layer LLC
- Address: 5203 Juan Tabo Blvd, Ste 2B, Albuquerque, NM 87111, USA
- EIN: 30-1474701
- Jurisdiction: New Mexico (USA)
- Website: https://muserelay.com
Technical operation of the service within the European Economic Area and handling of data protection rights corresponds to the EU Representative designated under Art. 27 GDPR: Screen Art S.L. (Tax ID B57029415), located at Carrer Rosari 47, 07420 - Sa Pobla, Illes Balears, España.
3. Service description
Agent8Ai Organization provides a SaaS platform for the creation, deployment and management of AI-powered conversational agents, channel integrations (WhatsApp, web, voice, social networks) and related tools.
3.bis Included modules and features
Depending on the contracted plan and Customer configuration, Agent8Ai Organization may include, among others, the following modules:
- AI conversational agents for webchat, WhatsApp, Instagram, Messenger and voice channels.
- Unified conversation inbox, human takeover, team assignment and manual replies.
- Contact management, labels, conversation history and deduplication.
- Calendars, appointment types, resources, public booking pages, confirmations, cancellations and reminders.
- Support ticketing, attachments, public token-based tracking and transactional notifications.
- Voice/telephony channels, call transcripts and routing to AI or human agents.
- Processing of attachments, images, audio or other files where the Customer enables multimodal features.
- Integrations with external providers such as Meta, Google Vertex AI, AWS Bedrock, IONOS, Telnyx, Deepgram, Stripe, calendars, CRM, automations or equivalent tools.
Native calendar and ticketing. When the Customer uses Agent8Ai Organization native calendar and ticketing system, appointment data, availability, support requests, attachments and related history are stored on MuseRelay European infrastructure as described in the legal documentation, without the need to send that data to external calendar or ticketing tools unless the Customer chooses to connect such integrations.
4. User account
The user is responsible for the accuracy of the data provided and the confidentiality of their credentials. Any unauthorized use must be reported immediately to support@agent8ai.es.
5. Pricing, billing and payments
Applicable prices are those published on the site at the time of contracting. Billing, refunds and tax processing are handled by the commercial operator identified in section 2.
6. User obligations
- Use the service lawfully and respect applicable law.
- Do not use the service to send unsolicited communications, illegal content or content that infringes third-party rights.
- Comply with applicable data protection obligations regarding end users.
- If the customer connects Instagram, Messenger or WhatsApp, they must comply with Meta Platform Policies and obtain appropriate consent from end users interacting with their chatbots.
6.bis Use of Meta platforms (Instagram, Messenger, WhatsApp)
Agent8Ai Organization acts as an authorized Meta Platforms Tech Provider to integrate Instagram Business, Facebook Messenger and WhatsApp Business into the platform. Use of these integrations implies:
- Complying with Meta Platform Policies and the specific terms for WhatsApp Business, Messenger and Instagram Messaging.
- Respecting the messaging windows established by Meta:
- Instagram/Messenger: standard 24-hour window + 7-day extended window for human agents (April 2025 policy).
- WhatsApp: 24-hour window + pre-approved templates outside the window.
- Not using the platforms for spam, impersonation, illegal content or any use prohibited by Meta.
- Correctly identifying the company that owns each connected account (mandatory KYC for Tech Provider managed mode).
- Accepting that non-compliance with Meta policies may result in suspension of access to the corresponding features, without prejudice to other contractual actions.
The customer acknowledges that Meta may modify its policies and that Agent8Ai Organization will update the service to maintain compliance, which may affect specific features subject to prior notice.
7. Intellectual property
Software, trademarks, logos, designs and documentation are owned by the provider or its licensors. Subscribing to the service grants a limited, non-exclusive and non-transferable license for use in accordance with these Terms.
8. Limitation of liability
Within the limits permitted by applicable law, the provider is not liable for indirect damages, loss of profits or data loss arising from the use of the service. Total aggregate liability is limited to the amount paid by the customer in the twelve months preceding the triggering event.
9. Suspension and termination
The provider may suspend or terminate the service in case of non-payment, misuse or material breach of these Terms, with reasonable prior notice when feasible.
10. Personal data processing
Processing of personal data is governed by the Privacy Policy and, where applicable, by the Data Processing Agreement (DPA) signed with the customer.
11. Changes
The provider may modify these Terms. Material changes will be notified to customers with reasonable advance notice.
12. Governing law
The contractual relationship with the commercial operator is governed by the law of New Mexico (USA). For matters relating to data protection and technical provision in the EU, the law of España and the GDPR apply.
13. Contact
For any inquiries: support@agent8ai.es · Legal: legal@muserelay.com · Privacy: privacy@muserelay.com.